Refund policy

Yavanica

United States

Address: Strevelsweg 700, 3083 AT, Rotterdam, the Netherlands
E-mail: info@yavanica.com
Phone: +31639220540
Contactform: Contactpage

Customer Service Opening Hours (GMT-8 - Pacific Time)
Monday - Friday: 9:00AM - 5:30PM
Saturday & Sunday: 10:00AM - 3:00PM

Return Summary

Feature	Details
Return Period	30 Days from the date of delivery
Return Method	By Mail only
Return Shipping (Change of Mind)	Responsibility of the customer
Return Shipping (Faulty/Incorrect)	Free (Provided by Yavanica)
Restocking Fees	$0.00 (None)
Refund Processing	Within 7 business days after inspection
Condition	Items must be in new, unused condition with original tags

Refund & Return Policy – Yavanica

Yavanica is operated from the Netherlands. This Return & Refund Policy applies to orders shipped within the United States.

We want you to be satisfied with your purchase. If you are not satisfied, the following terms apply.

Return Period

You have 30 days from the confirmed delivery date (according to the carrier tracking information) to request a return.

To be eligible for a return, the item must:

Be unused
Be in the same condition as received
Be in the original packaging
Include all accessories, labels, and documentation

Returns requested after 30 days from confirmed delivery are not eligible for refund.

Return Shipping Costs

Because we offer free shipping on all orders within the United States, the original outbound shipping cost is not charged to customers.

Defective, damaged, or incorrect items:
If your item was delivered damaged, defective, or incorrect, return shipping costs will be covered by Yavanica after review and approval.
Change of Mind Returns:
If you ordered the wrong item, the item does not fit, or you no longer want it, you are responsible for the return shipping costs. Return shipping costs are non-refundable.

How to Initiate a Return

To start a return:

Email info@yavanica.com with your order number and reason for return.
Wait for return authorization and instructions.
Package the item securely in its original packaging.
Ship the item using a trackable shipping service.

Returns sent without prior authorization may not be accepted.

Customers are responsible for ensuring the returned item is properly packaged and shipped with tracking. We recommend keeping proof of shipment until the return is completed.

Refunds

Inspection: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
Processing Time: Approved refunds will be processed back to your original payment method within 7 business days.
Restocking Fee: We do not charge any restocking fees.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of confirmed delivery.

Please include:

Your order number
A clear photo of the item
A photo of the packaging (if damaged)

Failure to report delivery issues within a reasonable timeframe may affect eligibility for replacement or refund.

Inspection & Refund Approval

Once your return is received, it will be inspected.

We will notify you by email whether your refund has been approved or rejected.

Items showing signs of use, damage not caused by shipping, or missing components may not qualify for a full refund.

Refund Processing Time

If approved, your refund will be issued to your original payment method within 7 business days after inspection.

Please note:

Financial institutions may take additional time to process and post the refund.
Refund timing may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale
Gift cards
Personalized or customized items
Products not returned in original condition

Exchanges

We do not process direct exchanges.

If you would like a different item, please return the original item (if eligible) and place a new order.

Cancellations

Orders may be canceled before they are processed.

Once an order has been processed or shipped, it cannot be canceled. In that case, you may initiate a return after delivery if eligible.

Lost or Refused Packages

If a package is refused at delivery or returned due to an incorrect address provided by the customer, additional shipping fees may apply for reshipment.

Yavanica is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout.